Job Description:

Sales Coach

Dubai

Full Time

Permanent

We make health happen

The Sales Coach will be accountable for supporting existing and new members

of the sales team in their continual development in role, focussing on all aspects

of their role including the development of technical, process and products skills

and knowledge and their ongoing development of soft skills and behaviours.

How you’ll help us make health happen:

Support advisors to meet and exceed their sales and retention targets,
within compliance and relevant legislation.
Conduct one on one soft skills and sales coaching for team members to
support the team to continually build their knowledge, sales skills and support
them to provide an outstanding experience to our customers.
Through coaching, ensure compliance with relevant legislation and
compliance policy. In particular, to ensure that the correct processes are
being followed in relation to handling customer complaints and the fair
treatment of customers.
Continually maintain a personal high level of knowledge of procedures,
products, systems, being the most knowledgeable person in the team
Handle escalated customer calls and emails
Being a role model in the department for providing outstanding service to
customers and demonstrating excellence in behaviours relating to Bupa’s
values
Deliver huddle updates relating to any process/system/quality updates

Key Skills / Qualifications needed for this role:

Can demonstrate a high level of knowledge of Bupa insurance products and Sales systems and procedures.
Excellent Sales skills, coaching skills, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
Can demonstrate examples of supporting and coaching colleagues in a coaching environment (either informally as an experienced team member or more formally in a previous coaching role)
Is able to role model within the business, providing excellent customer service, quality, and performance against department KPI’s. Role models Bupa’s values
Ability to inspire and create enthusiasm, energy, and cooperation in others to achieve work objectives

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

Time Type:

Full time

Job Area:

Locations:

Dubai - OIC

Oman Insurance Company (P.S.C)

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