Role:Customer Delivery Driver Trainee
Position: Permanent
Location: South Central CDH, Southampton
Pay Rate: £12.50 per Hour
Hours of work: 41 hours per week
Please note: Due to the nature of this role, we require all applicants to be over 18 to apply
About the role:
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
Please note that this role involves heavy lifting.
What you will be doing:
You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Installation and disconnection of white goods
Assembly of flat pack
TV installations
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
Once qualified there is opportunity for career progression to move on to an installer position.
Required Qualifications:
Desirable Experience:
Previous experience in a customer facing role
Previous experience of the installation of white goods, building of furniture or associated skills
Strong verbal communication skills both over the phone and face to face
After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to;
25% Discount at John Lewis & Partners on majority of goods
12% Discount at John Lewis & Partners on electrical & white goods
20% Discount at Waitrose & Partners on majority of goods
Our dining rooms across our shops, head offices and distribution sites offer excellent food and drink for generously subsidised prices whilst Partners are at work.
Each year, you can claim up to £250 to cover half the cost of a range of tutored courses. This benefit is open to all Partners, but you can also use it to claim for baby and child courses such as NCT and hypnobirthing or parent and baby swimming lessons.
We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.
Find out more at our benefits page: https://www.jlpjobs.com/about/benefits/
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