Denis Sowah

Skills

Key strengths I bring to the role include:
Strong customer service skills – Ensuring guests feel welcomed, valued, and secure.
Night shift experience – Skilled in handling late-night operations with efficiency.
Problem-solving ability – Quick to assess and resolve guest concerns.
Attention to detail – Ensuring all safety, security, and operational protocols are met.

About

I am excited to apply for the Nights Team Member position at Premier Inn in Romford. With extensive experience in customer service, operations management, and team leadership, I thrive in roles that require a calm, professional approach and strong interpersonal skills. My background in hospitality, retail, and logistics management has equipped me with the ability to ensure a smooth and welcoming overnight experience for guests.

In my previous roles as a Manager at Paddy Power and Operational Manager at Royal Mail and ZAPP, I developed expertise in customer support, problem-solving, and maintaining a safe and efficient working environment. I am adept at handling guest inquiries, ensuring safety protocols are followed, and resolving issues with a proactive and friendly approach. Additionally, my experience in staff supervision, financial handling, and operational efficiency makes me well-suited for this role.
I am eager to contribute to Premier Inn’s reputation for excellent service and believe my experience aligns perfectly with the requirements of the Nights Team Member role. I would welcome the opportunity to discuss how my skills can benefit your team.